Privacy & Cookies

Who is responsible for your information?

FixPoint IT Support is responsible for the personal information collected through this website. You can contact us about this notice or exercise your data-protection rights through our secure enquiry form.

Information we collect

When you send an enquiry, we collect your name, email address, optional phone number, chosen service and message. Our security and hosting providers may also process browser, device, network and interaction information needed to protect and deliver the website.

If you choose Chat with FixPoint, the website then loads the tawk.to chat service. tawk.to may process your IP address, browser and device information, and any name, email address, message or file you choose to send. The chat asks for consent before a conversation starts.

Google Analytics sends cookieless page-view signals by default for aggregate website statistics. These signals do not read or write Analytics or advertising cookies. Microsoft Clarity also processes page views and interactions, including single-page session recordings, in a limited mode without Clarity cookies even when you reject optional cookies. It cannot link your visits through Clarity cookies in that mode. If you accept optional measurement, Clarity can link visits and Google Analytics, Google Ads and Microsoft Advertising may process device and browser details, approximate location, pages viewed, website interactions and advertising click identifiers. After a successful enquiry, we send a conversion event containing the selected service and the service page used. We do not send your name, email address, phone number or enquiry message to Google or Microsoft.

To detect email-delivery problems, we keep a limited technical log containing the Resend email and enquiry identifiers, whether the message was for us or for the customer, send attempts (including rejected or unconfirmed sends), the sending domain, delivery events and times, and a technical failure reason. The delivery log does not contain the customer's email address, email subject or enquiry message.

We also hold a private copy of an enquiry for transfer to our HubSpot customer and job records. This includes the details you submit, the selected service, originating service page and a unique enquiry reference. Campaign and advertising click identifiers are included only when you accept optional measurement. This does not subscribe you to marketing.

If you accept optional measurement and an enquiry is linked to a Google advertising click, we may send Google the click identifier, the amount and time of a completed paid repair, GBP currency and a unique job reference to measure which adverts lead to paid work. This report does not include your name, email address, phone number or enquiry message. It is not used for personalised advertising or audience lists.

Why we use it

• To answer genuine enquiries and take steps you request before entering into a contract.
• For our legitimate interests in arranging, providing and documenting requested repair or IT-support services.
• For our legitimate interests in protecting the form and website from automated abuse and security threats.
• With your consent, to provide website live chat and respond to the messages you choose to send.
• To understand website use and improve the customer journey using cookieless Google Analytics and Ahrefs statistics and limited Clarity single-page interaction recordings.
• With your consent, to use Analytics cookies, measure whether Google Ads clicks result in enquiries and paid repairs, measure Microsoft Advertising enquiries, and link Microsoft Clarity interactions across pages.

We do not use enquiry details for unrelated marketing. If that ever changes, marketing consent will be requested separately and will remain optional.

Services that process information

These providers may process information outside the UK. Where international transfers occur, the provider is responsible for using the safeguards described in its privacy and compliance documentation.

Cookies and browser storage

Strictly necessary security technology is used without optional measurement consent because it is required to protect and operate the website. Google Analytics sends cookieless page statistics by default, and Ahrefs provides cookieless page and enquiry-action statistics. Microsoft Clarity records limited single-page interactions without Clarity cookies by default. Google Analytics and Google Ads storage, Clarity cookies and Microsoft Advertising measurement require you to select Accept measurement.

Cloudflare may use additional short-lived, strictly necessary challenge cookies when security checks require them. You can change your optional measurement choice at any time.

How long we keep information

Resend retains email data for 30 days. Our limited technical delivery log is also deleted after 30 days. tawk.to retains chat data until it is deleted; we will remove chats when they are no longer reasonably needed for the purposes described here. We keep enquiry and service emails only for as long as reasonably needed to respond, provide requested work, handle queries or disputes and meet legal record-keeping requirements. When information is no longer needed, it is deleted or securely disposed of.

The private website transfer copy is removed on the next enquiry submission after it becomes 30 days old. HubSpot enquiry and job records are kept while reasonably needed for the service and related record keeping. We do not mark a website enquiry as a completed or paid job merely because the form was sent.

Your rights

Depending on the circumstances, you may ask us to access, correct, delete or restrict your information, or object to how it is used. Where processing relies on consent, you can withdraw that consent at any time without affecting earlier lawful use.

Contact us through the enquiry form. You may also complain to the Information Commissioner's Office.