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Home users
Patient, plain-English help with the technology your household relies on.
Computer setup & upgrades · Basildon
Get your new computer ready, or more from the one you have.
Moving to a new PC or laptop should not mean losing track of your files or struggling with setup. FixPoint helps home users and small businesses in Basildon get devices ready and choose worthwhile upgrades.
Clear scope and pricing agreed before chargeable work begins.
See what we can help with “I can’t recommend Ryan enough. He is so knowledgeable and helpful but also doesn’t make you feel silly for the lack of techy skills. Personable, polite, quick to find the issue and great service.”
Kelsey W. · Google review
Common problems
Start with what you can see.
You do not need to diagnose the technical cause yourself. Tell us the symptoms and we can work forward from there.
A new computer needs setting up for everyday use
Documents and photos need moving from an old device
Email, printers or essential apps need connecting
You want to know whether an SSD upgrade is worthwhile
The computer may need more memory for the way you use it
You need help choosing between upgrading and replacing
New computer setup without the guesswork
We can help with initial setup, available updates, everyday security settings, email and the apps or accessories you rely on. Tell us what you use the computer for so the setup matches your needs.
If you are replacing an old device, we agree which accessible files need moving and check the transferred copies with you. Some programs need reinstalling or a valid licence on the new computer; we explain those requirements before continuing.
SSD and memory upgrades that make sense for your machine
An SSD or extra memory can help a suitable computer, but not every device can be upgraded and not every slowdown comes from hardware. We check the model, its condition and how you use it before recommending parts.
We explain the likely benefit and the total agreed cost. If a tune-up would be enough, or replacement would offer better value, we will say so. Personal files and any backup needed are discussed before storage changes.
A clear handover for homes and small businesses
Once the agreed work is complete, we test the setup and explain the changes. We can also help you plan a backup so important files on the new or upgraded computer are not left in just one place.
FixPoint supports Basildon and surrounding Essex. We confirm whether a visit or workshop appointment suits the work when arranging your booking.
Small businesses
Practical support for computers, users, Microsoft 365 and local networks.
No surprise work
We explain the recommended next step and agree the cost before chargeable work begins.
Frequently asked questions
Questions about computer setup & upgrades.
How much does computer setup or an upgrade cost?
Setup and upgrade labour starts from £45. The total depends on the work and any parts, licences or paid software needed. We agree the scope and cost before chargeable work begins.
Can you move files from my old computer?
Yes, where the files are accessible. We agree what to transfer and check the copies afterwards. If the old drive has failed or files are missing, we assess that separately as data recovery rather than promise a straightforward transfer.
Can every laptop have its memory or storage upgraded?
No. Compatibility and access vary by model, and some components cannot be replaced or expanded. Send the make and model if you know them, and we can check the options before recommending parts.
Do I need to buy the parts or a new computer first?
You can ask for advice before buying. Tell us about your current computer, budget and what you need it to do so we can discuss whether setup, an upgrade or replacement is the sensible next step.
Need a hand?
Start an enquiryTell us what is going wrong.
A few plain-English details are enough. We'll work out the sensible next step from there.