Keep your team working with practical help for computers, Microsoft 365, backups and office networks. FixPoint supports Basildon small businesses with one-off work, planned IT checks and ongoing support shaped around the systems you use.
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“I can’t recommend Ryan enough. He is so knowledgeable and helpful but also doesn’t make you feel silly for the lack of techy skills. Personable, polite, quick to find the issue and great service.”
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Start with the help you need today. Add regular checks or ongoing support if they’re useful to your team.
| Your IT | One-off help | Regular IT checks | Ongoing support |
|---|---|---|---|
| Business backups | Assess or set up an agreed backup | Review agreed jobs and sample restores | Scheduled backup checks where included |
| Account & network security | Review a specific concern or change | Check agreed settings and access | Routine checks and tasks within scope |
| Computers | Fix an issue or set up a device | Planned health and update checks | Agreed day-to-day help and maintenance |
| Microsoft 365 & email | Resolve a problem or set up an account | Review agreed accounts and security settings | Routine user, email and account support |
| Printers & networks | Troubleshoot a fault or connection | Check the agreed office setup | Routine troubleshooting where included |
| On-site work | Quoted if a visit is needed | Included only where agreed | Visits or allowances agreed separately |
| Work outside the scope | We explain what is needed and quote separately before doing extra work. | ||
New small-business customers can book a short phone or video call to discuss their most important IT concern and the sensible next step.
You do not need to choose the technical solution first. Tell us the outcome you need and we can work out the sensible route to it.
A managed IT support arrangement gives your business a planned way to look after the technology staff depend on. With FixPoint, the scope can combine everyday troubleshooting, scheduled maintenance and routine account tasks. We agree the devices, services and included time before the arrangement starts.
Microsoft 365 user support, computer updates, backup checks and office network troubleshooting can be discussed together. Software licences, backup subscriptions, replacement hardware, on-site visits and larger projects are identified in the quote so you can see what the monthly arrangement covers.
One-off support suits a specific fault, a new device or a defined setup job. Regular IT checks suit a business that needs planned attention to updates, backups and account security. Ongoing support suits a team that wants a familiar contact for recurring issues as well as agreed maintenance.
There is no published flat monthly tariff. Your quote reflects the number and condition of devices, the services you use and the help you need. Support hours, included time, any response targets, contract length and notice arrangements are agreed before you commit.
Email, Teams and shared files need to work for the people using them. We help with new-user setup, sign-in problems, Outlook profiles, OneDrive sync and multi-factor authentication. Where the fault sits on a computer or the office network, we investigate that part of the problem too.
If you are changing email providers or moving files into cloud services, describe the current setup first. A migration needs its own assessment of accounts, data, permissions, licensing and the time available for the change; it is scoped separately from routine user support.
Knowing that a backup job ran is only part of the picture. We can review which business files are covered, where copies are kept and how a restore would work. Planned backup checks and recovery work are included only where agreed.
Office security also depends on updates, access permissions, account protection and the network devices connecting your team. We help prioritise practical improvements and explain when a wider security review or specialist service is needed.
Tell us where your Basildon business is based, how many people and devices need help, which services you use and what is interrupting work. We review the starting point, identify urgent issues and discuss the level of support that fits.
Before chargeable work starts, we confirm the tasks, cost and suitable arrangements for access. For ongoing support, we agree how staff request help, which systems are covered and how maintenance will be scheduled. Send a description of the problem first; access details can be arranged securely afterwards.
FixPoint serves Basildon and surrounding Essex. Whether staff work from an office or use laptops away from it, the starting point is the work your business needs to get done: sending email, reaching files, joining calls and keeping essential systems available.
The enquiry stage establishes whether the work can be handled remotely or needs an arranged visit. Phone availability does not define a contract response time; support coverage and any response commitments are set out in your agreed arrangement.
Support shaped around the way a small team actually works, without unnecessary complexity.
Practical help across websites, users, devices, cloud services and local networks.
We explain the recommended next step and agree the cost before chargeable work begins.
Yes. FixPoint offers tailored ongoing support alongside one-off work and regular IT checks. The monthly quote sets out supported devices and services, included time, support hours and any separately charged work.
The agreed scope can cover everyday device and user support, Microsoft 365 account tasks, routine maintenance and planned checks. Backup services, monitoring, on-site visits, software licences and project work should be specified in the quote; they are not automatically included.
Yes. You can start with a particular issue or setup project and discuss regular support afterwards. New small-business customers can also request the free 20-minute IT check-in, subject to the offer terms.
Yes. We can discuss these as part of your business IT needs, assess the current setup and agree the work required. Dedicated service pages explain Microsoft 365 setup, business backup and office network-security support.
Any response targets, support hours and included time are agreed for your arrangement. A phone being available 24/7 does not by itself promise round-the-clock engineering cover, unlimited support or a particular resolution time.
Include your location, approximate staff and device numbers, the systems involved and the impact of the issue. For ongoing support, tell us which tasks recur and what cover you need. Access arrangements are agreed separately; do not send passwords in the enquiry.
A few plain-English details about your business and the outcome you need are enough to start.
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