When a small team loses time to computers, Microsoft 365, Wi-Fi or user problems, you need the issue solved without adding another layer of jargon. FixPoint provides straightforward support for everyday business IT.
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“I can’t recommend Ryan enough. He is so knowledgeable and helpful but also doesn’t make you feel silly for the lack of techy skills. Personable, polite, quick to find the issue and great service.”
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Start with the help you need today. Add regular checks or ongoing support if they’re useful to your team.
| Your IT | One-off help | Regular IT checks | Ongoing support |
|---|---|---|---|
| Computers | Fix an issue or set up a device | Planned health and update checks | Agreed day-to-day help and maintenance |
| Microsoft 365 & email | Resolve a problem or set up an account | Review agreed accounts and security settings | Routine user, email and account support |
| Printers & networks | Troubleshoot a fault or connection | Check the agreed office setup | Routine troubleshooting where included |
| On-site work | Quoted if a visit is needed | Included only where agreed | Visits or allowances agreed separately |
| Work outside the scope | We explain what is needed and quote separately before doing extra work. | ||
New small-business customers can book a short phone or video call to discuss their most important IT concern and the sensible next step.
You do not need to choose the technical solution first. Tell us the outcome you need and we can work out the sensible route to it.
A small business may not need a full internal IT department, but it still depends on email, files, laptops, Wi-Fi and user accounts every day. When one of those stops working, the impact is immediate.
FixPoint focuses on practical support for the systems small teams actually use, with explanations that make sense to the person trying to run the business.
You do not need an existing support contract to ask for help. A single issue can be handled as a one-off request, while businesses that need scheduled maintenance or more consistent cover can discuss an ongoing arrangement.
The first conversation is about what is going wrong, how often support is likely to be needed and what level of help makes sense for the business.
FixPoint supports small businesses in Basildon and the surrounding Essex area. That can include everyday user problems, computer faults, Microsoft 365, websites, servers, booking tools, meeting-room systems and the technical jobs that otherwise keep being pushed to the bottom of someone else's list.
Support shaped around the way a small team actually works, without unnecessary complexity.
Practical help across websites, users, devices, cloud services and local networks.
We explain the recommended next step and agree the cost before chargeable work begins.
No. Small businesses can request one-off support, scheduled maintenance or discuss ongoing support depending on what they need.
Yes. Microsoft 365 is part of our small-business support, including common Outlook, Teams, OneDrive and user-account issues.
Yes. We can help troubleshoot everyday user and device problems while keeping the explanation clear for non-technical staff.
Yes. Business support can include local network and Wi-Fi problems as well as computers, users and Microsoft 365.
A few plain-English details about your business and the outcome you need are enough to start.
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