Chat on WhatsApp
Home users
Patient, plain-English help with the technology your household relies on.
Computer repair · Basildon
Computer & PC Repair Services in Basildon
A computer that will not start, a laptop that will not charge or a PC that keeps freezing can bring your day to a halt. FixPoint IT Support helps households and small businesses in Basildon and surrounding Essex work out what has gone wrong and choose a sensible next step.
Call 07360 140446Call or WhatsApp any time · appointments by arrangement
£45 standard repair or tune-up labour · parts extra. Same-day visits subject to availability.
No fix, no fee on repairs. Price agreed before work begins.
See what we can help with “I can’t recommend Ryan enough. He is so knowledgeable and helpful but also doesn’t make you feel silly for the lack of techy skills. Personable, polite, quick to find the issue and great service.”
Kelsey W. · Google review
What is wrong with your computer?
Start with the symptoms. You do not need to know which component or program is responsible.
| What you have noticed | What to tell us |
|---|---|
| The PC will not turn on | Whether lights or fans come on, and whether anything changed before the fault |
| Windows keeps crashing or freezing | Any error message, when it happens and whether the problem began after an update or installation |
| The computer is unusually slow | Whether starting up, opening programs or a particular task causes the delay |
| Fans are noisy or the computer shuts down | Whether it happens straight away or during heavier use |
| A laptop will not charge | The model, whether the charging light appears and whether the charger has been damaged |
| The screen, keyboard or another part has stopped working | What still works, and whether the device was dropped or otherwise damaged |
A visible symptom can have more than one cause. Diagnosis helps establish whether software work, a replacement part, an upgrade or a new device is the right option.
Windows PCs, laptops and other devices
Desktop and Windows PC repairs
We help with computers that will not start, unexpected restarts, Windows errors, overheating and unreliable performance. Tell us what happens when you switch the machine on and whether the fault affects everything or just one task.
A slow PC may need a tune-up rather than new hardware. Where an SSD or memory upgrade is worthwhile, we can discuss it alongside the repair options.
Laptop repairs
Charging problems, poor battery life, damaged screens, keyboard faults and overheating need an assessment that takes the laptop model into account. A screen fault does not automatically mean the whole laptop needs replacing.
See our laptop repair service for focused help.
MacBooks, iMacs and custom-built desktops
Have a Mac or a custom-built PC? Send the model and a description of the fault so we can confirm whether the job is within our service scope before arranging an appointment.
For a Mac, the model and year help clarify the available repair options. For a custom desktop, include the component list if you have it and mention any recent changes to the build.
How much does computer repair in Basildon cost?
These are starting prices, rather than fixed prices for every fault.
| Service | Published starting price | What affects the final quote |
|---|---|---|
| Desktop computer repair | From £45 | The fault, work required and any replacement parts |
| Laptop repair | From £45 | The model, fault and parts needed |
| Computer tune-up and health check | From £45 | The work needed and whether a separate repair or upgrade is recommended |
| Virus and malware removal | From £45 | The extent of the clean-up and any additional work |
Screens, batteries, charging components and upgrades need a quote for the actual device. The £45 starting price is not a fixed price for supplying and fitting those parts.
We explain the proposed work and agree the price before chargeable work starts.
How quickly can you help?
We aim to offer same-day or next-working-day appointments when capacity allows. Contact us to confirm the earliest suitable slot.
Appointment availability and repair completion are different. The time needed to finish a repair depends on the diagnosis, parts availability and testing.
| Stage | What determines the timing |
|---|---|
| First appointment | Current availability and the support method needed |
| Software repair or tune-up | The cause of the problem and checks needed afterwards |
| Hardware repair | The exact part required, sourcing time and fitting |
| Intermittent fault | Whether the problem can be reproduced and tested reliably |
Tell us if you need the computer for an urgent work deadline. We can discuss the suitable next step before you book.
Home visits or workshop repairs?
Some software, setup and connection problems can be handled at your home or business. Hardware faults and jobs that need longer testing may be better suited to a workshop appointment.
FixPoint covers Basildon and surrounding Essex. Include your postcode when you enquire so the location and practical arrangements can be confirmed.
Choosing a computer repair service in Basildon
When comparing repair services, ask what the assessment covers, what the final price includes and how long the work is expected to take. Important files, replacement parts and repair-versus-replacement advice should all be part of the conversation.
Our approach is straightforward: understand the fault, explain the options, agree the cost and test the work. If a repair or upgrade would be poor value, we will explain why.
What customers say
“Personable, polite, quick to find the issue and great service.”
— Kelsey W., Google review excerpt. View Google reviews.
Small businesses
Practical support for computers, users, Microsoft 365 and local networks.
No surprise work
We explain the recommended next step and agree the cost before chargeable work begins.
Frequently asked questions
Computer repair questions
How much does a computer repair cost?
Computer and laptop repairs start from £45. The final quote depends on the fault, work required and any parts. We agree the price before chargeable work begins.
Can you repair my computer the same day?
Same-day or next-working-day appointments may be available when capacity allows. Completion depends on the fault, parts and testing, so please ask us to confirm the likely timescale for your device.
Do you offer home visits?
Home and business visits can suit some problems. Hardware repairs or jobs that need longer testing may be better handled in the workshop. We discuss the arrangement when you enquire.
Can I ask about a Mac or custom-built PC?
Yes. Send the model or component details and describe the fault. We will confirm whether the job is within our service scope before arranging an appointment.
What should I do about important files?
Tell us which files matter and whether you have a recent backup. Discuss any backup or recovery needs before agreeing to work that could affect the computer’s storage.
Is it worth repairing an older computer?
That depends on the fault, total cost and whether the computer still meets your needs. Compare a repair or upgrade with a suitable replacement, including the work needed to move your files.
What information should I send?
Send your postcode, device make and model, the symptoms and any relevant error message. Mention recent damage or changes and any deadline. Bring the charger to a laptop appointment; do not send passwords or verification codes.
Need a hand?
Request a repairRequest computer repair in Basildon
A few plain-English details are enough. We'll work out the sensible next step from there.